10 November 2026

Capita plc

Response to Ofgem statement regarding price consultation

Capita plc, notes today’s announcement from Ofgem who have opened a consultation regarding the draft price disallowance determination for Smart Data Communications Company (DCC)1, which is provisionally proposing to disallow costs of up to £24m for the Regulatory Year 2025/2026 (2024/2025: draft disallowance was £31m).

Ofgem’s draft determination and subsequent consultation period forms part of the usual regulatory framework governing the Smart DCC contract. As in previous years, Smart DCC Limited will engage constructively with Ofgem during the consultation period to seek a reduction to the level of disallowed costs, ahead of the final price determination in Q1 2027.

Since the licence inception, Capita has put in place and built a significant national network connecting more than 39.2m smart meters across 23m homes and small businesses, enabling smart meter monitoring to play its part in addressing the energy affordability challenges across Great Britain. As previously announced, the licenced business recently transitioned to a not-for-profit service provider.

This announcement contains inside information for the purposes of Article 7 of the Market Abuse Regulation (EU) 596/2014, as it forms part of UK domestic law by virtue of the European Union (Withdrawal) Act 2018 ("UK MAR"). Upon publication via a Regulatory Information Service, this inside information is now considered to be in the public domain.

1Smart DCC Limited is a wholly-owned subsidiary of the Group which is not consolidated into the Group’s financial statements. For further details see note 4.7 of the Group’s 2025 Annual Report and Accounts.

About Capita plc

Capita is an AI-enabled business services partner. We work with organisations across the public and private sectors, helping them deliver better, more efficient services. Every day, millions of people rely on services we support across central and local government and regulated industries. We combine technology, data and AI with the expertise and judgement of our people to help clients solve complex challenges and deliver better outcomes for the people and communities they serve.

This announcement contains inside information for the purposes of Article 7 of the Market Abuse Regulation (EU) 596/2014, as it forms part of UK domestic law by virtue of the European Union (Withdrawal) Act 2018 ("UK MAR"). Upon publication via a Regulatory Information Service, this inside information is now considered to be in the public domain.